Why it matters
Sick of emails?
Sick of wasting time chasing up unanswered emails?
Sick of explaining over the phone things you already said in an email?
Sick of long, drawn out back-and-forths where people keep asking questions you’ve already answered?
Some of us spend 75% of our workday emailing!
It’s usually an incredibly inefficient use of our time.
Let’s reclaim our email power
Following some simple principles to structure an email can mean your emails actually get read!
Get your key messages across almost instantly
Get quick responses
Get the answers and actions you’re looking for
Ultimately, SAVE YOURSELF TIME!
People will love working with you
You’ll get a reputation for being efficient, easy to work with, and friendly but no nonsense.
What the training covers
Focusing on the readers
Put yourself in the readers’ shoes
What all readers want to see in emails
Bottom line up front
Subject lines that grab attention
Tune into your readers’ key questions
Use those questions to get your email opened
The extraordinary email formula
A way to emphasise messages and actions, as well as be a nice human
The power of headings and bullets to be direct but not blunt
Practise, practise, practise!
The subtleties of tone
What is tone?
The tone spectrum
How to create a genuine, human tone
Current trends in business writing
What is plain language?
Practical
Personal
Pared back
Positive
Email etiquette
What’s okay
What’s not okay
What’s annoying as hell
The specifics
Who’s it for?
Up to 14 people who write emails at work
How long?
1 full day at your venue
How much?
All trainings are $8,000 + gst per day plus travel
What format?
In person or online, but not a mix of both
Before the training
You can give me email samples to use in the training (optional)
To bring on the day
Laptops
Your own emails to work on
Download the full course outlines
Plus the ROI information you need to make a strong business case for this training
Quick descriptions of courses
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Why is it so hard to get documents signed off? Why is it always a track-changes, version-control nightmare?
You recognise good when you see it but aren’t sure how to help people get their half-assed writing up to standard - and still be their friend. If any of that sounds familiar, this training’s for you!
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You know, you really should know how to write a report. (Read that in a whiny, snarky voice for full effect.)
Ahhhhmm, no, you shouldn’t. Because every report is different. There is no one right way. But I can give you the tools and the confidence to figure out how to write the right report, every time.
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This course helps anyone who writes at work to do it better, faster, and more effectively. We cover emails, reports, and literally any kind of writing from content-writing to legally-binding documents. Increase your confidence, learn the latest best ways to write, and save some time and sanity!
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Tell me your goals for your team's writing.
Give me samples of their writing.
I'll give you the workshop your team never knew they always needed.
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People sometimes ask me how to sound more professional in their writing. How to pad it out. How to use big words. But they’re crazy and you’re not. So you want to know the NUMBER ONE thing I get asked: How do I make my writing more clear and concise? Here’s how.
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We spend SO MUCH time writing emails. What if I told you a simple email formula could get you faster replies? Less to-ing and fro-ing? Get people to do the things you ask and do them fast? Get you more YESes? This shit really is some kind of magic (well it’s actually neuroscience, but, you know…).
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What even is technical writing? Well, if you’re communicating complex information, you’re doing it. And most of us do technical writing without any guidance or qualification. Take a couple of days to find out what you should be doing. What’s current industry best practice? A few powerful tools will make all the difference!
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Although it would be nice to do a Jerry Maguire and scream SHOW ME THE MONEY at the top of your lungs, that doesn’t seem to get the best results in a business setting. So here’s a training to teach you the art and skill of persuading (so people will show you the money).
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If you want to write policies to tick a box and sit on a shelf, find another course! Our focus here is to write policies that both work for your business AND get used by the people who need them. We’ll cover all the good foundational stuff of clear, modern business writing, then we’ll focus on the requirements of policy and procedural writing at a specialist level.