My terms of work
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When you book me for any mahi
You agree to
- pay 50% of our agreed fee up front
- pay within 7 days unless you arrange otherwise
When you book me for training
Your 50% up-front payment is what confirms your training date.
- If you reschedule within 1 year of the original date: no further charge. I just invoice the other 50% after the new date
- If you reschedule beyond 1 year of the original date: no refund. I treat it like a new booking
- If you cancel: no refund, no further charge
- If I cancel: we reschedule or you get a full refund
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If you ask about my services, I'll add you to my client list.
You'll get emails from me.
You can unsubscribe any time.
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After trainings
I email the participants
- a link to my Resources webpage
- a request for a Google review
- an opportunity to sign up to my newsletter of writing tips
I email you ideas to help you embed the training, once a week for 6 weeks.
Don’t want me to send emails to you or the participants?
That’s fine, but please tell me before the training happens.
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To prepare and customise your training, or for writing jobs
You're welcome to send me writing samples and internal guidance docs like style and brand guides.
I will
- treat them confidentially
- store them on my computer system
- delete them if you ask me to
Who sees the documents
I might show the documents to your employees during trainings. Please tell me if you don't want me to do this.
If a data breach happens
I will
- tell you straight away
- secure your information in my system as quickly as possible
- keep communicating with you until the breach is resolved
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If someone on an in-person workshop is visibly unwell, I might ask them to leave the workshop to prevent sickness from spreading.
You need to have health and safety systems in place so I'm safe if I come to your workplace.
I'll follow your health and safety procedures!
